Returns & Exchanges
At Kala Watch Co, we want you to be completely satisfied with your timepiece. If you are not happy with your purchase, we offer a 30-day return window for all unworn watches in their original packaging.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely place the watch in its original presentation box, ensuring all protective films, manuals, and warranty cards are included.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Quality Inspection & Refund
Once our horologists verify the condition of the timepiece, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing